Frequently Asked Questions
Everything you need to know about your Bluemercury shopping experience.
What is the Bluemercury return policy?
We offer free returns on all orders within 30 days of purchase. Products must be in new or gently used condition to qualify for a full refund to your original payment method.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number. You can also view your order status by logging into your account and visiting the 'Order History' section.
Does Bluemercury offer free shipping?
Yes, BlueRewards members receive free ground shipping on all orders with no minimum spend. For non-members, free standard shipping is available on orders over $100.
Are the products sold on your site authentic?
Absolutely. Bluemercury is an authorized retailer for every brand we carry. We source all products directly from the manufacturers to ensure 100% authenticity and freshness.
How do I join the BlueRewards program?
You can join BlueRewards for free by creating an account on our website. Members earn points on every purchase, receive an annual birthday gift, and enjoy exclusive access to sales.
Can I get samples with my online order?
Yes! Every online order includes a selection of free luxury samples at checkout, allowing you to discover new favorites from our curated collection of skincare, makeup, and hair care.